Privacy Statement

Serendib Craftlink Privacy Statement

Symons Corporation PL, trading as Serendib Craftlink, is strongly committed to protecting your privacy while interacting with us. We comply with the National Privacy Principles, set out in the Privacy Amendment (Private Sector) Act 2000.

The purpose of this Privacy Statement is to tell you what kind of information we may gather about you when you visit our site or purchase off-line from us, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information.

Collection of Information

The information that Serendib Craftlink collects is personal information used to fulfil orders for our products and services, and to provide information requested from us. We collect personal information that lets us know the specifics of who you are such as your name, postal address, phone number, or email address, when you provide it to us. We also keep information relating to the products you order and their value. If you order using a chargecard your credit card number is stored against your order on our computer, in order to fulfil that order for you. All personal information is stored on a secure server, unable to be accessed from the internet.

Use of Personal Information

Serendib Craftlink will only use the personal information you have chosen to provide us for the purpose for which you provided it. Serendib Craftlink will not use it for any other purpose without your consent. If you order any goods from us, we will use your name and address to send you future catalogues and offers related to our products. E-mail addresses may be used for contacting you about details of an order or notifying you of new products or sales. E-mail details will not be shared with any other organisation. You can decide not to receive these catalogues and offers at any time by contacting us, and requesting to be taken off our mailing list or e-mail contact list.


Our on-line shop at uses a technology called ‘cookies’. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive to facilitate your shopping experience. The cookies used by us do not collect personal information and we do not combine information collected through cookies with other personal information to tell us who you are, your screen name or e-mail address. Credit card information is never stored in the cookie.

All details on the on-line order form are encrypted before sending to Serendib Craftlink using SSL technology. When ordering using SSL you will have a message come up about Certificate Authorisation which varies depending on what browser you are using. NetRegistry provides our Certificate Authorisation which means that they have authorised that we are in fact Serendib Craftlink.


There will be occasions where it will be necessary for us to disclose your personal information to third parties. For example, if you purchase products online or through our catalogues, and use a chargecard, we will need to disclose your personal information to third parties in order to receive payment and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Serendib Craftlink unless you have authorised us to do so.

No sale of personal information

Under no circumstances will Serendib Craftlink sell or receive payment for licensing or disclosing your personal information.

Access and Correction – Personal Data

If Serendib Craftlink holds your personal information we will where possible provide you with access to the information. We will take reasonable steps to correct the information so that it is accurate, complete and up to date, when informed of any errors in the information.

Complaints About Privacy

If you have any complaints relating to privacy issues on our website, or through our mail order services, please notify us and we will address them. While we accept no liability for any material on websites linked to ours, we will investigate all complaints.

Changes to Serendib Craftlink’s Privacy Policy

If we decide to change the Serendib Craftlink Privacy Policy, we will post those changes here on our website. A printed copy of this privacy policy is available by contacting us.

Contact Details

Post: PO Box 3171
Blaxland East
NSW 2774
Phone: 61 (0)2 4739 1946
Fax: 61 (0)2 4739 1921